Terms — Terra Rosa LOVE2027 Winter Campaign

1. About these terms

These terms apply to every payment made through the Terra Rosa LOVE2027 winter campaign website. By paying, you agree to them.

The campaign is run by Terra Rosa Productions S.L., a Spanish limited company (sociedad limitada), NIF B22608475, with its registered office at Calle Alcalá 93, Puerta F, 28009 Madrid, Spain. The house the campaign supports is at Can Mundet, Carretera GI-681, 17240 Llagostera, Girona. In these terms, "we" and "us" mean this organisation. You can reach us at hello@terrarosa.org.

2. The campaign

Our goal is €150,000 by 1 December 2026, to keep the house open through winter. The money pays for heating and new windows.

• If we raise less: we keep all money raised and use it for heating and windows.
• If we raise more: the extra goes to the sauna.

Either way, all gifts are still delivered.

3. Your contribution

• You pay by card through Stripe, our payment provider.
• You can give any amount, or choose a gift (see section 4).
• Your payment is a contribution to Terra Rosa. If you choose a gift, it is our community's thank-you for that contribution.
• After you pay, you get a receipt by email.

Tax and invoices. Contributions are not tax deductible as donations. If you need an invoice, write to us at hello@terrarosa.org and we will issue one.

4. Gifts

Gifts are offered by members of our community ("givers"). Examples are a massage, a song, a stay or an artwork.

• Price and quantity. Each gift has a minimum price and a limited number available. You may pay more than the minimum. The gift stays the same.
• Introduction. After you pay, we send you and the giver an introduction email. You arrange the gift directly with each other.
• Physical gifts. Some gifts are objects, like an artwork. You can pick them up for free where the giver says. If you’d rather have it shipped, the giver will quote insured, tracked shipping to your address. You pay the shipping separately, plus any customs or import charges outside the EU. If the item is damaged in transit, the claim goes through the courier’s insurance.
• Who delivers. We only introduce you. The gift is an arrangement between you and the giver, and the giver delivers it.
• Time limit. You can use your gift for 12 months after the campaign ends. The campaign currently ends on 1 December 2026, so gifts can be used until 1 December 2027. After that, the giver does not have to deliver it.
• Cancelling or moving a session. Plans change, we get it. If you need to move your date, let your giver know at least 48 hours ahead (7 days for stays) and you’ll find a new one together. If something comes up last minute, you can rebook once. After that, or if you don’t turn up, the gift counts as used. Physical gifts have no date to move.
• If the giver cannot deliver. Tell us at love@terrarosa.org. We will give you a credit for the amount you paid, to use at Terra Rosa. This credit does not expire. We do not give refunds in this case.

5. Refunds

We do not give refunds if you change your mind. If a payment goes wrong (for example, you are charged twice), email love@terrarosa.org with your receipt. We will refund the full amount to the card you paid with. For a gift that cannot be delivered, see section 4.

This does not affect any rights you have under the law.

6. Safety and responsibility

The giver is responsible for delivering the gift safely and as described. We are not responsible for the gift itself or for how the giver delivers it.

• Bodywork (for example, massage). Bodywork gifts are not medical treatment. Givers do not need a professional qualification or insurance. Tell the giver about any health conditions, injuries or pregnancy before the session. If unsure, ask your doctor first.
• Stays. Stays are hosted by givers in their own homes across Europe and Israel, and sometimes at the Terra Rosa house. The host is responsible for your stay, as they would be for any guest, and sets the house rules.

Nothing in these terms limits liability that the law does not allow us to limit, such as for death or injury caused by our negligence.

7. If you offer a gift

If you are a giver, these points apply to you. By offering a gift, you agree to them.

• You’ll deliver what you describe. The supporter gets the gift as it appears on the campaign page. They can use it for 12 months after the campaign ends, currently until 1 December 2027.
• You’re responsible for doing it safely, and you act on your own. That covers your space, your methods and your care for the supporter. Terra Rosa only introduces you; the gift is an arrangement between the two of you.
• Moving a date. Supporters can move a date if they tell you at least 48 hours ahead (7 days for stays), and once more if something comes up last minute. Physical gifts have no date to move. See section 4.
• Physical items. If a supporter wants it shipped, you’ll pack it carefully and quote insured, tracked shipping, which they pay. Send it within 7 days of their payment and share the tracking number with us.

If something comes up and you can’t deliver, tell us straight away at love@terrarosa.org.

8. Your data

• Payment. Stripe handles your card details. We never see or store your full card number.
• Introduction. If you choose a gift, we share only your name and email with that gift's giver. Anything else you share with them is up to you.
• Thank-you wall. You choose the name shown on our public thank-you wall, or stay anonymous.
• Newsletter. We only add you if you tick the box. It is not ticked by default. You can unsubscribe at any time.

Our privacy notice explains what we collect, why, how long we keep it, and your rights.

9. Changes, law and contact

We may update these terms during the campaign. The version on the website when you paid applies to your payment. These terms are governed by Spanish law. If you live elsewhere in the EU, you keep the consumer protections of your home country and can bring a claim there. Questions? Email love@terrarosa.org.